Cancellation Policy

At Jexona, we recognize that circumstances may change, and you might need to cancel your order. We aim to streamline this process for our customers. Please review our cancellation policy below for detailed information.

Canceling Before Shipping

Should you wish to cancel an order prior to its shipment, promptly contact our customer service team at help@jexona.com. We will endeavor to accommodate your request and process the cancellation promptly. Kindly note that requests made outside of our business hours will be addressed on the next business day.

Canceling After Shipping

If the need arises to cancel an order post-shipment, please reach out to our customer service team at help@jexona.com immediately. We will guide you through the return process and provide further instructions. Please be aware that shipping fees and return shipping costs may be applicable.

Pre-order Cancellations

For pre-order cancellations, please contact our customer service team. While we strive to accommodate your request, availability may vary depending on the item’s shipping status. If the item has shipped, follow our return policy for a refund.

Subscription Cancellations

To cancel a subscription, log into your account and follow the provided cancellation instructions. If you encounter any issues, contact our customer service team for assistance at help@jexona.com.

Contact Us

For further inquiries or assistance with canceling an order, pre-order, or subscription, don’t hesitate to contact our customer service team at help@jexona.com. We’re dedicated to providing support and will respond promptly to your inquiry.