Billing Terms & Conditions
By proceeding with a purchase on our website, you acknowledge and accept the Billing Terms & Conditions outlined herein. We encourage you to review these terms attentively prior to completing your order.
Payment
We welcome multiple payment methods, such as Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card. Your submission of payment details constitutes authorization for the transaction. Please note, we retain the right to decline orders and disclaim liability for pricing or product description inaccuracies.
Order Confirmation
After successfully placing your order, expect a confirmation email. This serves as proof of receipt and contains your purchased items and shipping details. Please review it carefully and contact us immediately if any issues arise.
Order Processing
Order processing time may vary and is typically within 3-4 business days. Please note that processing time does not include shipping time. We will make every effort to process orders as quickly as possible, but delays may occur during peak periods or due to unforeseen circumstances.
Shipping
Our ground shipping can take up to 5-7 business days for delivery after processing, depending on the points between our ship-location to yours.
Refusal of Order
We retain the right to refuse or cancel orders at our discretion. Should this occur, we’ll promptly inform you and issue a full refund if payment is processed.
Cancellation
If you wish to cancel your order, please notify us before it’s shipped. While we’ll do our best to accommodate your request, we can’t guarantee cancellation post-processing or shipping. In case of shipped orders, you may still cancel, but you’ll incur shipping and restocking fees.
Product Availability
Our product availability may change unexpectedly. Although we strive to maintain accurate inventory, items may become unavailable after your order. If this happens, we’ll promptly inform you and offer alternative solutions or issue a refund.
Returns and Refunds
For detailed information on returning products and requesting refunds, please consult our Returns and Refunds policy. We aim to ensure a fair and transparent returns process and promptly process eligible returns upon receiving the returned item(s).
Chargebacks
In case of a chargeback initiated by the cardholder, we retain the right to dispute it and provide transaction evidence. Your cooperation during the chargeback process is essential, and any provision of false information may lead to legal consequences.
Taxation
Applicable taxes be calculated based on your shipping address and added to your order total during checkout. You are responsible for paying all associated taxes with your purchase.
Liability
We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use or misuse of our products, services, or website. Our liability is limited to the amount paid for the specific product or service in question.
Modification of Terms
We retain the right to modify these Billing Terms and Conditions at any time without prior notice. Such modifications become effective immediately upon posting on our website. Your continued use of our website or services constitutes acceptance of the updated terms.
Termination
We reserve the right to suspend or terminate your access to our website or services if we suspect violations of these Billing Terms and Conditions or applicable laws and regulations.
Entire Agreement
These Billing Terms and Conditions represent the complete agreement between you and Jexona concerning billing and payment for our products and services. They supersede any prior agreements or understandings, whether written or oral.
Contact Us
If you have any questions, concerns, or feedback regarding our Billing Terms and Conditions, please contact us at help@jexona.com.