Frequently Asked Questions

Shipping & Ordering

1. When will I receive my order?

All orders take up to 3-4 business days to process and generally take 5-7 business days for delivery. For all orders, a flat shipping fee of $8.00 will be applied and added to your total during checkout.

Please note that we do not ship to APO/FPO addresses or P.O. boxes.

2. Is it possible to amend or cancel my order once it’s been placed?

We recognize that situations can evolve. Should you require any alterations or cancellations to your order, kindly reach out to our customer service team promptly, and we’ll facilitate your request accordingly.

3. Is having an account necessary for placing an order?

While not obligatory, setting up an account expedites the checkout process and grants access to your order history and tracking details.

4. How do I track my online order?

Once your order has shipped, you will receive an email confirmation. This email confirmation will contain a tracking number. There will be a link in the email to either UPS or United States Postal Service (USPS). Click the link to track your order.

5. What if I receive a damaged item?

We are sorry you have received a damaged item from Jexona. Please contact with us via help@jexona.com quickly and we will research your order issue to determine if we would like you to ship the damaged item back. Please provide your order number and the item number of the damaged product when submitting your email to us.

Payment

1. What payment methods do you accept?

We welcome multiple payment methods, such as Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card.

2. Is it safe to enter my credit card information on your website?

Absolutely, entering your credit card information on our website is secure. We utilize SSL encryption to safeguard your data during transmission.

3. Can I use multiple payment methods to pay for my order?

At this time, we can only accept one payment method per order. If you have special payment needs, please reach out to our customer service team, and we will do our best to accommodate your request.

Return & Refund

1. What is your return policy?

We want you to be completely satisfied with your purchase. we offer returns up to 25 days after your item has been shipped to your home. Items must be in their original condition and packaging. And the return shipping fees are the responsibility of the customer.

2. How do I start a return?

To start a return, email us at help@jexona.com. We’ll send you detailed instructions on how to return your item.

3. How long does it take to process a refund?

After receiving your returned item, we will inspect it and process your refund within 3-9 business days. The exact time for the refund to appear in your account may vary based on your payment method and financial institution.

Jexona Support

1. How do I contact you?

The primary method to reach us is via email at help@jexona.com. Our friendly support team is always on standby, ready to assist with any inquiries or concerns you may have.

2. How do I unsubscribe from your mailing list?

Sorry to bug you! All of our emails have an “unsubscribe” link at the end. You can either unsubscribe or modify your preferences to receive just the most important updates. You can also email us with the subject line “Unsubscribe” and we’ll be happy to help.

We trust these FAQs have addressed your inquiries. Should you require additional assistance, feel free to reach out to our customer service team. We appreciate your patronage at Jexona!